Two weeks ago I was looking around the internet for a good place to buy a wacom drawing tablet. I found to my delight that the reputable seller Amazon had one of the cheapest prices around. I quickly added one that looked like it would suit my needs and proceeded to checkout.
After entering the shipping address, I was disappointed to find that they wouldn't ship one of the items in my cart out of the USA. Looking back at the product description under the shipping information I read Shipping restrictions may apply which linked to a rather useless page. Thinking perhaps it was just a glitch I contacted Amazon about it. They ended up answering my question further than I would have expected from a large company.
24 hours later I received a response from them confirming that the wacom tablet couldn't be shipped out of the USA. I didn't really think much of it after that until a week later when I was looking at the prices that they had on some other wacom models. I noticed a small yet very helpfull change to the product information. Instead of the useless link they had the text Currently, item can be shipped only within the U.S.. Wow! Infinitely more helpfull shipping information!
I'm not sure exactly when they changed this, but even if it took a week it would still be pretty fast considering their size. It's obvious that Amazon's developers are close in contact with support queries, and now if any one tries to order a wacom tablet from Amazon they can quickly see that they have to live in the USA to get it shipped to them.
It's amazing to me seeing a large company like Amazon, who I'm sure get plenty of support requests every day, took the time to make their website just that much more clear for future non US customers. A practice that every company can benefit from!
